1. When assistance is needed, a simple press of the red button on the CarePhone or pendant will alert the Call4Care Response Centre and which will initiate voice communication with the Call operator no matter where the client may be in their home, and without the client having to lift the handset or get to the CarePhone.
2. If in the event that the client is unable to speak, upon Call4Care receiving the alert, the client's personal details and home address will be automatically visible on our system.
3. The Call operator will immediately contact one of the client's elected responders (usually a relative or close friend), the appropriate emergency response service or ER24 ambulance depending on the situation.
4. The Response Centre will stay in contact with the client until assistance arrives.

What's needed?

1. A standard telephone line
2. A standard electrical socket
3. At least two or preferably three local responders such as relatives, neighbours or friends, who should ideally have a spare front door key and be contactable to assist if needed.

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