Frequently Asked Questions - Continued

• Can I wear the pendant in the bathroom, bath and shower?

The pendant is fully waterproof, and we would encourage our customers to wear it at all times in the house, including in the bathroom (where more accidents are likely to happen).

• What if I lose my emergency pendant?

You can still call for help from the alarm button on the base unit without the panic button. A replacement pendant can be supplied at an additional cost.

• Do you keep any medical details to help emergency services?

We hold your medical information on our computer system, as well as details of your doctor, to assist the Emergency Services. In an emergency, we communicate that information to the attending specialist services.

• If I can't speak, how do you know who is calling?

Our system automatically identifies the caller so we will immediately recognise who has triggered the alarm and we will know all your details necessary to enable us to take the appropriate action.

• I want to change the details of my Responders - how do I do this?

Simply call the Response Centre by pressing the red button and let us know the details you wish to change. All calls are recorded so we maintain a record of the changes as well as updated our database. Alternatively call us to let us know or fax us the updated details.

• Can I have more than one panic button per base unit?

You can have more than one pendant on one base unit, enabling both you and your spouse to be covered. Additional Pendants are supplied at an additional cost.

• I do a lot of gardening - will the pendant still work outside the house?

The pendant has a typical range of 30 metres from the base unit and should be worn outside the house in the garden.

• What if I fall in the garden, will my alarm still activate?

Provided that you are within approximately 30 metres of the unit, your pendant will activate the unit and a call will go out to our Response Centre. Even if you are unable to communicate verbally with the Care Operator they will still know that there is a problem and go ahead and call your responders or, if necessary, the emergency services.

• What if there is a problem with my unit?

We have a dedicated Technical Support Team available that will talk you through any technical difficulties you may have with the unit. If there is a fault with the equipment then we will either arrange for an engineer to visit your home to attend to the problem or alternatively send you a new unit by courier.

• How reliable is the Call4Care equipment?

All equipment is best of breed and is compliant with the European standard for social alarm systems used for elderly safety. The same equipment is used by many thousands of people in Europe over a long period of time.

• I have a Pre-Paid telephone line; Can I still use Call4Care’s service?

Yes, Call4Care’s CarePhone can work with a Pre-Paid telephone line, the security pin-code on the pre-paid telephone line will need to be disabled to allow the Carephone to dial out.

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